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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Nereyda Armenta

Nereyda Armenta

June 30, 2026

5  out of  5
rating by Nereyda Armenta
"I’ve been with State Farm for many years and have my auto, home, and life insurance with them. Their team has always provided exceptional customer service and has been friendly, knowledgeable, and dependable whenever I’ve needed assistance. I truly appreciate their commitment to their customers and highly recommend State Farm to anyone looking for an insurance company they can trust."
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Nery Armenta

June 30, 2026

5  out of  5
rating by Nery Armenta
"I’ve been with State Farm for many years and have my auto, home, and life insurance with them. Their team has always provided exceptional customer service and has been friendly, knowledgeable, and dependable whenever I’ve needed assistance. I truly appreciate their commitment to their customers and highly recommend State Farm to anyone looking for an insurance company they can trust."
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Betty Wells

June 9, 2026

5  out of  5
rating by Betty Wells
"I have been a client of Scott’s for many years and he and his staff are always extremely helpful and friendly! They’ll do anything to help with whatever is needed. I almost feel like family"
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tj jensen

May 20, 2026

5  out of  5
rating by tj jensen
"Everyone in this office is kind & happy to help. Always.
Thankful for their excellent customer service. (TY, Daniela)
tj"
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Love Q

March 23, 2026

5  out of  5
rating by Love Q
"Awesome experience working with Jorge..

Process was smooth, clear, and handled with professionalism from start to finish.

Jorge took the time to explain everything and made sure my claim & the transition to a new EV6seamless and stress-free.

I truly appreciate his quik responsive & care.

Highly recommend if you’re looking for reliable service

A peace of mind🌼"
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Vishal jamakhandi

March 18, 2026

5  out of  5
rating by Vishal jamakhandi
"As a newbie in America.
State Farm especially Carmelina from Scott Thomas branch has been exceptional in assisting me throughout my insurance requests multiple times.

I've never needed to visit the office as Carmelina is proactive in all my request and I'm just an email away to add an insurance.

She provided me the lowest quote for my car comprehensive insurance compared to all the big whales out there, and it remains the same for other insurances as well.

My rating/review is for insurance issuance process and Carmelina's assistance and not for claim process."
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Danielle Pereira

March 17, 2026

5  out of  5
rating by Danielle Pereira
"When ever I have a question I get top notch customer service. Fast detailed answers I also have a great rate when I compare with other insurances State Farm Scott Thomas is always more affordable"
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Jeanette Salgado

March 11, 2026

5  out of  5
rating by Jeanette Salgado
"I had a great experience with the Scott Thomas State Farm agency! The team was friendly, professional, and very helpful. They took the time to explain my options and helped me save money on my insurance. I highly recommend!"
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Dawn Verhest

October 13, 2025

5  out of  5
rating by Dawn Verhest
"Carmelina was the agent that I dealt with at State Farm. Carmelina was very knowledgeable and professional, yet very personable at the same time. I ended up returning to State Farm as my auto insurance carrier. I received a much better policy with more coverage and quite a significantly lower price. Thank you 😊 🙏"
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Devon P. (UKy524)

October 8, 2025

5  out of  5
rating by Devon P. (UKy524)
"Great staff. I would recommend this office to anyone looking for great prices and great service!"
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Victor Jimenez

September 23, 2025

5  out of  5
rating by Victor Jimenez
"Amazing staff! Everyone in the office is very helpful! Had the pleasure of speaking with Jorge, Daniela and Carmelina. They all have been super helpful, highly recommend this office!"
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JJ Tantillo

September 10, 2025

5  out of  5
rating by JJ Tantillo
"Carmelina Cervantes was great. Switching from Geico was easy and we're saving a ton of money!"
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Nitin Gopinath

July 24, 2025

5  out of  5
rating by Nitin Gopinath
"Quoted me for half of what I was looking at before."
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Beatrice Ramirez

July 2, 2025

5  out of  5
rating by Beatrice Ramirez
"We have always received excellent service. I would like to compliment Carmelina for all the help she has provided us. She is a professional and does everything she can to help with our insurance needs. She is very compassionate and goes above and beyond. Thank you."
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Victoria Ayala

April 14, 2025

5  out of  5
rating by Victoria Ayala
"Jorge is great He was helpful, professional, and patient while helping me get a quote explained everything to me very thorough. He answered all my questions clearly and made it a smooth and easy process. I appreciate all of his help."
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saurabh

January 15, 2025

5  out of  5
rating by saurabh
"Great experience working with Carmelina. She was helpful, professional, and patient while helping me get a quote. She answered all my questions clearly and made the process easy."
We responded:
"Thank you for your 5-star review and recognizing Carmelina's professional service! We look forward to helping you will all of your insurance needs for years to come."
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Paul Burnham

December 13, 2024

5  out of  5
rating by Paul Burnham
"Jorge is awesome!!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Mohsen Jafari

October 8, 2024

1  out of  5
rating by Mohsen Jafari
"Terrible experience. Completely unprofessional behavior, dishonesty and threats to keep you not switch to other company. Terrible costumer service."
We responded:
"While we try every day to do all we can for our clients, there are aspects of the insurance industry that we don't control. Specifically, rates have gone up and discounts depend on the overall number and types of policies our clients have with us. We appreciate your business and understand your frustration."
Profile photo of Missy Furuglyas

Missy Furuglyas

June 21, 2024

5  out of  5
rating by Missy Furuglyas
"Jorge was great to work with, professional, and best of all, saved us money! When my coverage lapsed and I found myself unhappy with Progressive I decided it was time to look elsewhere. After several quotes I contacted Jorge back and he got me coverage the same day. Glad to find a provider that cares more about my family than price gouging and claiming it's state taxes setting the price. Highly recommend."
We responded:
"Thank you, Missy! Your appreciation of Jorge's efforts and State Farm make a difference. Please reach out with any questions you have. We also have a referral recognition program and truly appreciate how our clients are our best marketing source. "
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Alia Ramos

May 3, 2024

5  out of  5
rating by Alia Ramos
"Carmilena has been so wonderful to work with through all these years. She knows so much about insurance and always pointed me in the right direction. I trust her with all my policies."
We responded:
"Thank you, Alia. Carmelina is a treasure. We appreciate you and look forward to helping you with all of your insurance needs."
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Edgar Vasquez

May 3, 2024

5  out of  5
rating by Edgar Vasquez
"I’ve been with these guys for years now. I’d highly recommend them over anyone else in the valley. Staff is friendly, knowledgeable and super responsive. One unfortunate incident I was without a vehicle. Before I knew it I had a rental and on my way to keep my day going. You actually get to speak to someone local not some dude in India or Nigeria.( Thank you guys by the way especially Maria)They took care of everything and I’m not gonna lie i was impressed you always hear horror stories with insurance companies…pfft…not me,Seriously don’t struggle or get hassled good quality customer service and peace of mind."
We responded:
"Thank you for the kind words, Edgar. It makes a difference when our customers recognize the team effort we provide. Maria "Carmelina" Cervantes is the best! We appreciate you."
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Creola Brown

May 2, 2024

5  out of  5
rating by Creola Brown
"Scott Thomas has been my agent the past 5 years since moving from California. 😊

I insure my vehicle 🚗 and home 🏠 .

I had a State Farm agent in California that was awesome 🤩

I was worried I wasn't gonna be able to have the same service as I had back home.
🙁

All I can tell you is Carmelina and other
team members never disappoint 😊

They have been amazing to work with, they are professional, yet personable, and ready to help in all circumstances 😃

I have never had a situation that they couldn't resolve ✅ immediately

They are like a family , they will have your back 👩‍❤️‍👨💑

Scott Thomas insurance will take care of your insurance needs 👌🏽

Thank you you make my life much easier 🎉🥳🙌🏽🎊"
We responded:
"Creola, thank you for such a kind review! We take pride in our customer service and appreciate your loyalty. Please let us know if there is anything we can do to make your experience even better."
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karla swiggum

May 1, 2024

5  out of  5
rating by karla swiggum
"A year ago, I called Jorge at Scott Thomas State Farm Insurance to get a quote. At that time, I decided to go with a different insurer. Jorge said he'd call back in a year to see if he could offer me a more competitive rate....and he did. He called a year later to the date. He then sent me quotes for three policies. After speaking with him and comparing rates from other agencies, I decided to go with State Farm. The customer service that he provided was the reason. Highly recommend working with this agency!"
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Jesse Mendez

April 25, 2024

5  out of  5
rating by Jesse Mendez
"I am thankful for Carmelina for helping me today. I appreciate her going above her job duty in getting something done for me. Not only is she extremely sharp, she is gracious with her time and attention."
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Luis Sesma

April 23, 2024

5  out of  5
rating by Luis Sesma
"Carmelina es muy atenta, siempre aclarando cualquier duda, ofrece un excelente servicio al cliente."